October 12, 2025

Analysis of Community Satisfaction with Public Services at the Makassar City Population and Civil Registry Service

View Full Paper

Ask AI

Bookmark

Authors

Discussion

Qualitative analysis reveals varying levels of community satisfaction with public services, highlighting online registration issues.

Community satisfaction with Dukcapil services is generally positive, yet online registration poses challenges for elderly residents.
Interviews indicate that younger residents understand online registration better, enhancing their satisfaction with the service.
Qualitative methods were employed to gather insights from residents about their experiences with public services.
These findings highlight the need for accessibility improvements in service delivery to boost overall public satisfaction.

Asriana et al. (2024) studied this question.

View Full Paper

Ask AI

Bookmark