September 10, 2025Journal of Banking & Financial Services

E-Banking Service Quality in Bangladesh: A Survey Based Customer Perception Analysis

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Authors

MIMd. Shahidul IslamKhulna University of Engineering and Technology

Discussion

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Implication

Survey analysis reveals customer perceptions and key influences on e-banking service quality in Bangladesh, indicating essential areas for improvement.

Key Points

Positive customer perceptions drive trust in e-banking services, emphasizing security and service quality.
Analysis of 471 usable surveys showed key insights on e-banking, highlighting demographic impacts.
Survey responses revealed customer service and security measures as critical influencers on perceptions.
Findings suggest that banks must enhance security protocols and communication strategies to improve customer trust.

Cite This Study

Md. Shahidul Islam (2025) studied this question.

synapsesocial.com/papers/68c23e4fb210217d64791a08 https://doi.org/10.57143/jbfs.v16n2a1

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Implication

Survey analysis reveals customer perceptions and key influences on e-banking service quality in Bangladesh, indicating essential areas for improvement.

E-Banking Service Quality in Bangladesh: A Survey Based Customer Perception Analysis

Discussion

Member takes

Implication

Key Points

Cite This Study

E-Banking Service Quality in Bangladesh: A Survey Based Customer Perception Analysis

Discussion

Member takes

Implication

Key Points

Cite This Study

Also Consider

Also Consider