Observational analysis shows positive correlation between e-banking services and customer satisfaction, indicating improvements needed in security and privacy.
Key Points
Customer satisfaction improves with e-banking services, highlighting the importance of convenience and customization.
A significant relationship was found between customer satisfaction and factors like ease of use and cost.
Analysis of survey responses from 206 customers using e-banking services provided insights into their preferences.
Findings suggest that while e-banking services are beneficial, enhancements in security are necessary for higher customer trust.