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September 5, 2025International Journal of Academic Research in Business and Social SciencesOpen Access

Intelligent Service Robots in Banking: What Drives Organizational Adoption Intentions?

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Authors

TLTong LuQSQian SongWZWenting Zhang

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Overview

Research examines motivations for financial institutions to implement intelligent robots, suggesting implications for competitive advantages.

Key Points

  • Organizational adoption of intelligent robots enhances competitive advantage and reduces operating costs.
  • Analysis reveals that the integration of artificial intelligence in financial institutions significantly reduces operating risks.
  • Deployment of intelligent robots aligns with China's digital transformation efforts and government support.
  • Development suggestions emphasize a multi-level talent system and reasonable supervision to improve profitability.

Cite This Study

Lu et al. (2025) studied this question.

synapsesocial.com/papers/68c23a2cb210217d6477f5b6https://doi.org/10.6007/ijarbss/v15-i8/26327
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