Artificial Intelligence in Modern Banking: Revolutionizing Financial Services, Risk Management and Customer Experience

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Research reveals AI enhances decision-making and customer experience in financial services, suggesting a shift in risk management strategies.

AI improves customer experience by offering personalized financial advice and better service availability across digital channels.
Machine learning and predictive analytics streamline banking operations, resulting in faster, informed decision-making in financial services.
Regulatory technology integration reduces human error and enhances transparency through automated compliance checks and anomaly detection.
The research provides a framework for responsible AI implementation, balancing innovation with ethical and regulatory considerations.

Sarkar et al. (2025) studied this question.

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View Full Paper

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Authors

Research reveals AI enhances decision-making and customer experience in financial services, suggesting a shift in risk management strategies.

AI improves customer experience by offering personalized financial advice and better service availability across digital channels.
Machine learning and predictive analytics streamline banking operations, resulting in faster, informed decision-making in financial services.
Regulatory technology integration reduces human error and enhances transparency through automated compliance checks and anomaly detection.
The research provides a framework for responsible AI implementation, balancing innovation with ethical and regulatory considerations.

Sarkar et al. (2025) studied this question.

View Full Paper

Ask AI

Bookmark