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September 5, 2025Open Access

Factors Influencing the Intention to Use Digital Banking Services among Consumers in Perak, Malaysia

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Authors

MLMin‐Sang LeeKyung Hee UniversityLCLe Yi Chai

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Implication

Study reveals perceived ease of use and usefulness drive digital banking uptake in Perak, suggesting key areas for provider focus.

Key Points

  • Perceived ease of use significantly influences the intention to adopt digital banking, resulting in higher user engagement.
  • A total of 150 questionnaires were surveyed among consumers, indicating adoption challenges in Malaysia compared to other countries.
  • Analysis used the Technology Acceptance Model and Planned Behaviour Theory to identify predictors of digital banking acceptance.
  • Providers should emphasize user-friendly features and tangible benefits to enhance digital banking adoption among consumers.

Cite This Study

Lee et al. (2025) studied this question.

synapsesocial.com/papers/68c23965b210217d6477b6aahttps://doi.org/10.37934/jarmm.2.1.113
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Determining Factors of Behavioral Intention to Adopt Digital Banking: A Pilot Study on Youngsters in Malaysia2025
  2. 2Socio-Economic Challenges of Digital Banking Adoption: The Impact of Perceived Usefulness, Ease of Use, and Self-Efficacy2025
  3. 3Understanding the determinants of digital adoption in financial institutions: An application of the technology acceptance model2025
  4. 4Customer Intention to Use M-Banking in Indonesia2025
  5. 5Analysis of Consumer Preferences in Digital Payment: Integration of TAM and TPB Model to Enhance Technology Adoption2025