August 17, 2025ADVANCES IN BUSINESS RESEARCH INTERNATIONAL JOURNAL

Antecedents of Student Satisfaction: The Role of Student Perceived Service Quality

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Reliable information significantly improves student satisfaction in private universities, enhancing educational outcomes.
Using the SERVPERF instrument, data from 388 students reveals that perceived service quality directly influences satisfaction levels.
The study employed PLS-SEM to analyze students' perceptions while exploring the relationship between past experiences and satisfaction.
Findings highlight the need for universities to prioritize reliable information to boost overall student satisfaction in higher education.

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Implication

Analysis demonstrates reliable information enhances perceived service quality in undergraduate students, indicating its importance in higher education satisfaction.

Cite This Study

Tan et al. (2021) studied this question.

synapsesocial.com/papers/68c236dfb210217d647764fa https://doi.org/10.24191/abrij.v7i2.4142

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Implication

Analysis demonstrates reliable information enhances perceived service quality in undergraduate students, indicating its importance in higher education satisfaction.

Antecedents of Student Satisfaction: The Role of Student Perceived Service Quality

Key Points

Discussion

Implication

Cite This Study

Antecedents of Student Satisfaction: The Role of Student Perceived Service Quality

Key Points

Discussion

Implication

Cite This Study

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Also Consider