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August 13, 2025

Implementation of the Quality Function Deployment (Qfd) Method for Improving Academic Service Quality Based on Service Quality and the Kano Model

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Authors

EFEdifty Dinamika El FarisDJDian Purnomo Jati

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Overview

This research applies the quality function deployment method to assess and improve service quality in academic settings, revealing student needs.

Key Points

  • Implementing the quality function deployment method improves academic service quality based on student needs.
  • Primary data collection through questionnaires will validate service quality dimensions, enhancing academic experiences.
  • Analysis includes prioritization via the house of quality, backed by the kano model for improved service design.
  • Recommendations aim to align academic services with student preferences, indicating the importance of feedback.

Cite This Study

Faris et al. (2025) studied this question.

synapsesocial.com/papers/68af7df87567bf4f94ff50ebhttps://doi.org/10.32424/icsema.1.1.501
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