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September 10, 2025Journal of Educational Management Research

Enhancing Transjakarta Bus Service Quality: An Educational Perspective on Urban Development and Traffic Mitigation Using QFD Method

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Authors

HFHendy Yusman FirdausHAHeru AndraikoMIMuhammad Isradi

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Overview

Quantitative analysis reveals a positive link between QFD implementation and service enhancement in Transjakarta, suggesting key improvements.

Key Points

  • Improving bus performance is directly related to customer requirements fulfillment identified through QFD.
  • Surveys from 100 Transjakarta passengers highlighted service quality as a critical factor in urban transportation.
  • Using IPA and QFD methodologies provides a structured approach to enhance service maintenance and operations.
  • The findings emphasize the need for integrating quality management methodologies into educational frameworks for urban transportation.

Cite This Study

Firdaus et al. (2025) studied this question.

synapsesocial.com/papers/68c23b08b210217d6478365chttps://doi.org/10.61987/jemr.v4i2.1016
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