August 23, 2025Deleted Journal

A Study of Front Office Staff’s Perception on Importance of English in Tegal City

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Case study reveals positive views on English language skills among front office staff in Tegal City, suggesting a need for improved training.

Front office staff view English language skills positively, indicating the importance of communication with guests.
A total of eight staff members participated in this case study focusing on English's role in their professional duties.
Data collection involved questionnaires, observations, and literature reviews to assess perceptions effectively.
English proficiency is seen as critical for providing quality customer service in the hospitality industry.

Fithriyani et al. (2025) studied this question.

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Case study reveals positive views on English language skills among front office staff in Tegal City, suggesting a need for improved training.