Job Performance Reimagined: Insights from the Job Characteristics Model and the Power of Fairness, Engagement, and Emotional Intelligence

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Quantitative analysis shows job characteristics influence engagement and fairness in telecom workers, suggesting improved performance.

Better job characteristics can improve job performance through increased engagement and fairness perceptions, focusing on emotional intelligence as a mediating factor.
The study involving 320 telecom workers in Pakistan found that perceived fairness and engagement significantly boost job performance outcomes.
Using structural equation modeling, the analysis revealed that features like skill variation and feedback are crucial for enhancing job performance.
These findings indicate creating more supportive job environments may lead to better performance through psychological mechanisms influenced by emotional intelligence.

Kiany et al. (2025) studied this question.

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