Digital transformation in local governance: a study on opportunities and challenges in Türkiye

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Qualitative research identifies digitalization's impact on public services and citizen engagement in local governments, highlighting key challenges.

Digital transformation enhances public services and citizen engagement, leading to improved efficiency.
The study emphasizes the importance of adaptive policies and strong digital infrastructure for effective service delivery.
Incorporating case examples allowed for practical insights into digital transformation practices within local governance.
Strategic planning is necessary to navigate the complexities of digital transformation in public administration.

Atar et al. (2025) studied this question.

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Qualitative research identifies digitalization's impact on public services and citizen engagement in local governments, highlighting key challenges.