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July 4, 2025Jurnal Teknologi dan Manajemen InformatikaOpen Access

Improving User Experience: A Website Quality Analysis of PT. Gratia Jaya Mulya Using Webqual 4.0 and Importance Performance Analysis Methods

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Authors

EWEndar WidyastutiFUFandy Setyo Utomo

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Overview

Analysis evaluates website quality in healthcare sector using Webqual 4.0 and Importance Performance Analysis, suggesting enhancements for user satisfaction.

Key Points

  • The website average quality score is 3.89, indicating it is generally considered good by users.
  • Usability Quality is identified as underperforming, necessitating significant improvements for better user engagement.
  • Webqual 4.0 categories like Usability Quality, Information Quality, and Service Interaction Quality influence overall website perception.
  • Findings aim to guide improvements for similar MSMEs in the healthcare sector, enhancing their online service delivery.

Cite This Study

Widyastuti et al. (2025) studied this question.

synapsesocial.com/papers/68af296ecf1dd9ea359e2cf8https://doi.org/10.26905/jtmi.v11i1.15471
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