Enhancing Performance Through Digital Competence: The Mediating Role of Engagement and Communication Among Civil Servants

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Survey reveals digital competence improves performance in civil servants, highlighting engagement and communication roles.

Digital competence significantly enhances performance through both direct and indirect pathways.
Strong employee engagement and interpersonal communication are effective mediators in improving job performance.
A quantitative survey involving 150 civil servants in Riau provided insights via structural equation modeling analysis.
Findings emphasize the need for holistic policies in digital transformations that also build engagement and communication skills.

Maizon et al. (2025) studied this question.

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