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May 13, 2026BMJ Digital Health & AIOpen Access

‘…it helps me to be able to do the right thing …’: pilot of a waiting area chatbot to enhance self-assessment of HIV vulnerability and motivation for PrEP use in Nigeria

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Authors

WTWaimar TunSMSanyukta MathurAEAnita Fernandez Eromhonsele

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Overview

Pilot study finds chatbot improves HIV knowledge and client-provider interactions in Nigeria, suggesting enhanced prevention measures.

Key Points

  • To evaluate if a digital chatbot can improve HIV risk assessment, knowledge, and client-provider interactions.
  • Piloted a digital chatbot with cisgender women and transgender men seeking HIV services at clinics in Lagos, Nigeria.
  • Participants (n=150) completed a self-administered survey post-consultation and 25 users and 10 providers participated in follow-up interviews.
  • Feedback was gathered regarding user experiences and effects on interactions with healthcare providers.
  • Participants gained new knowledge about HIV and PrEP, leading to enhanced self-assessment of risk.
  • Approximately 50% felt more empowered to discuss HIV prevention with healthcare providers after using the chatbot.
  • Healthcare providers noted more productive interactions with clients who had used the chatbot compared to usual consultations.

Cite This Study

Tun et al. (2026) studied this question.

synapsesocial.com/papers/6a0414f679e20c90b4444d57https://doi.org/10.1136/bmjdh-2026-000073
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Also Consider

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  1. 1“Un amigo secreto”: perceived acceptability of a chatbot for depression education, self-help and linkage to care among adolescents living with HIV in Peru2025
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  4. 4Empowering at‐risk Thai adolescents and young adults: an observational study of “Stand By You” – a person‐centred online service model for HIV self‐screening, text‐based counselling and linkage to care2025
  5. 5Bridging Technology and Pretest Genetic Services: Quantitative Study of Chatbot Interaction Patterns, User Characteristics, and Genetic Testing Decisions (Preprint)2025