September 25, 2025Business Management JournalOpen Access

Adoption Intentions of Gen Z Toward FinTech Digital Payment Solutions

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Authors

CCCandy Candy JBJohny Budiman VLVellia Licca

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Implication

This analysis reveals how performance expectancy and self-efficacy influence Generation Z's behavioral intention toward fintech payments, highlighting customer satisfaction as a key factor.

Key Points

Performance expectancy significantly impacts customer satisfaction and behavioral intention for Gen Z.
Self-efficacy affects customer satisfaction but does not directly influence behavioral intention.
Customer satisfaction mediates the relationship between performance expectancy, self-efficacy, and behavioral intention.
Data were collected from 198 respondents in Batam City using a structured questionnaire.

Cite This Study

Candy et al. (2025) studied this question.

synapsesocial.com/papers/68d5e1fbbd7882ccb9b862e7 https://doi.org/10.30813/bmj.v21i2.8822

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Implication

This analysis reveals how performance expectancy and self-efficacy influence Generation Z's behavioral intention toward fintech payments, highlighting customer satisfaction as a key factor.

Adoption Intentions of Gen Z Toward FinTech Digital Payment Solutions

Discussion

Member takes

Implication

Key Points

Cite This Study

Adoption Intentions of Gen Z Toward FinTech Digital Payment Solutions

Discussion

Member takes

Implication

Key Points

Cite This Study

Also Consider

Also Consider