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September 5, 2025International Journal of Law, Crime and Justice

Analysis of Consumer Protection in the Insurance Claim Process Based on Law No. 8 of 1999 on Consumer Protection

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Authors

SLSilvana Nur Rahmat LukumWDWeny Almoravid DunggaSISuwitno Yutye Imran

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Overview

Analysis indicates significant delays in insurance claims for consumers, suggesting gaps in legal protection.

Key Points

  • Legal protection aims to ensure timely payments for insurance claims, yet many consumers face significant delays.
  • Evidence shows numerous unpaid claims, reflecting non-compliance by insurance companies with their legal obligations.
  • The study highlights both preventive measures to avoid disputes and repressive actions for consumers seeking compensation.
  • Despite clear legal frameworks, consistent enforcement of consumer rights in insurance claims remains a critical issue.

Cite This Study

Lukum et al. (2025) studied this question.

synapsesocial.com/papers/68c23a2cb210217d6477eca2https://doi.org/10.62951/ijlcj.v2i2.612
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Also Consider

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  1. 1LEGAL PROTECTION OF CONSUMERS USERS OF PRIVATE LIFE INSURANCE SERVICES2025
  2. 2Forms of Legal Protection for Consumers in the Perspective of Law Number 8 of 19992025
  3. 3ANALISIS HUKUM EKONOMI SYARIAH TERHADAP INVESTASI SAHAM SYARIAH DI BURSA EFEK INDONESIA2025
  4. 4LEGAL PROTECTION FOR THE PARTIES AS A PREVENTIVE AFFORT AGAINST DISPUTES IN HEALTH INSURANCE CLAIMS2025
  5. 5Legal Protection For Consumers Against The Exoneration Clause On The Goods Stated If The Goods Are Broken Or Damaged Is The Same As Buying In The Review Of Law Number 8 Of 1999 On Consumer Protection2025