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August 25, 2025European Journal of Law and Public AdministrationOpen Access

Digitalization of Public Services in Romania. A Critical Analysis Based on the DESI Index (2021–2025)

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Authors

IBIrina BilouseacŞtefan cel Mare University of Suceava

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Implication

Analysis reveals Romania's public services score of 21/100, highlighting a need for improved digitalization efforts.

Key Points

  • Romania's public services digitalization score stands at 21/100, significantly below the EU average.
  • The study references the Digital Economy and Society Index (DESI) as a tool for assessing digital progress.
  • Connective platforms like Ghișeul.ro show progress, but overall digital maturity and demand remain low.
  • To improve, Romania should simplify online processes and enhance citizens’ trust with user-centered solutions.

Cite This Study

Irina Bilouseac (2025) studied this question.

synapsesocial.com/papers/68af79b67567bf4f94ff2145https://doi.org/10.18662/eljpa/12.1/252
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