August 16, 2025Open Access

Rencana Strategis Sekretariat Daerah Kota Sawahlunto: Upaya Peningkatan Kinerja dan Pelayanan Publik

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Discussion

This study formulates a strategic plan using SWOT analysis and AHP, suggesting enhancements in public service quality.

Public service quality is expected to improve with targeted strategic planning efforts in Sawahlunto City.
Key insights include the need to strengthen human resource capacity and improve standard operating procedures (SOP).
Assessment included qualitative data from interviews, questionnaires, and regulatory documentation for a comprehensive approach.
Implementation of these strategies may enhance governance while offering practical policy recommendations for local governments.

Delesa et al. (2025) studied this question.

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