Process Evaluation of Drug Supply Management in Public Health Centres of Gondar City, Northwest Ethiopia: A Case Study Evaluation Design

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The implementation status of the drug supply management programme was 66.3%, indicating a fair level of effectiveness and acceptance among clients.
Key factors influencing client satisfaction include visiting health centres multiple times and living in rural areas, which significantly impacts access to care.
A mixed method approach combined qualitative interviews and quantitative analysis, enhancing understanding of drug supply issues and client needs.
Pharmaceuticals such as procaine and paracetamol were reported out of stock, underlining significant supply chain challenges in the region.

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Case study evaluation reveals factors influencing client satisfaction in Gondar health centres, highlighting improvements needed.

Demissie et al. (2025) studied this question.

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