Exploring client satisfaction and determinants of family planning services at public health facilities in Debre Tabor town, Northwest Ethiopia: a mixed-method study
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Key Points
Moderate client satisfaction at public health facilities, with 62.5% reporting positive experiences.
Key factors influencing satisfaction include urban residence, shorter waiting times, and effective method counseling.
A convergent parallel mixed-methods design was used, combining quantitative and qualitative approaches for comprehensive insights.
Findings highlight gaps in provider-client interactions, emphasizing the need for improved cultural sensitivity and flexible service delivery.
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Implication
Mixed-method study explores client satisfaction and key determinants in public health facilities, suggesting improvements.