March 12, 2025

Transforming Smart Hospitality: Leveraging AI and IoT for Sustainable Tourism, Enhanced Guest Experience, and Cybersecurity Resilience

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Guest satisfaction increased by 50% through AI-driven personalization and IoT-enabled automation, enhancing experiences.
Energy savings reached 30% in hospitality settings, emphasizing the impact of digital transformation.
Despite advancements, automation reduced staff workload by only 2%, indicating challenges in work-life balance.
Growing cybersecurity concerns in developing regions underscore the need for enhanced data protection and resilience.

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Analysis reveals AI and IoT enhance guest experience and sustainability in hospitality, highlighting cybersecurity needs.

- et al. (2025) studied this question.

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