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January 1, 2025Pesquisa OperacionalOpen Access

Artificial Intelligence Adoption in the Indian Bfsi Sector: An Empirical Assessment of Operational Transformation and Strategic Implications

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Authors

SGShraddha GuptaUSUrvashi Shrivastava

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Overview

Empirical assessment shows AI implementation improves operational efficiency in India's BFSI sector, indicating strategic value.

Key Points

  • Implementing AI/ML solutions reduced operational costs by 30-40%, improving efficiency in banking services.
  • 69% of Indian banks have adopted AI technologies to enhance operational transformation and customer experience.
  • This assessment combined quantitative and qualitative analysis across 128 BFSI institutions, ensuring robust findings.
  • Data privacy concerns and skill gaps in AI expertise remain significant challenges for further adoption in this sector.

Cite This Study

Gupta et al. (2025) studied this question.

synapsesocial.com/papers/68af2b50cf1dd9ea359e3d2chttps://doi.org/10.1590/0101-7438.2025.045.00292981
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