August 9, 2025

Evaluation of the Effectiveness of Internal Control for Improving the Quality of Public Services at the Pangkalan Susu Port Authority Office

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The implementation of the government internal control system effectively enhances public service quality at the port authority.
Data from interviews and observations show systematic risk assessments and adherence to standard operating procedures.
Descriptive qualitative methods shed light on strengths and challenges of internal controls in public service contexts.
Findings support stewardship theory, indicating the need for improved digital innovation and regular evaluations.

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Qualitative analysis reveals enhanced public services through the Government Internal Control System, suggesting improved governance practices.

Yahya et al. (2025) studied this question.

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Qualitative analysis reveals enhanced public services through the Government Internal Control System, suggesting improved governance practices.