What question did this study set out to answer?

To identify and address barriers to the adoption of shared access to patient portals for older adults and their care partners.

Solutions for Increased Adoption of Patient Portal Shared Access: A Human-Centered Design Approach Using the Double Diamond Model

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Evaluation reveals barriers to adoption of patient portals in older adults, suggesting improved user guidance and terminology.

To identify and address barriers to the adoption of shared access to patient portals for older adults and their care partners.
Conducted evaluation of multisite quality improvement study
Engaged community partners through focus groups and interviews
Synthesize insights using inductive coding and affinity mapping
Developed a video tutorial as a prototype for implementation
Identified barriers related to complex registration processes
Emphasized the need for standardized terminology about shared access
Gathered positive feedback on the video tutorial for user guidance

Hurwitz et al. (2025) studied this question.

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