December 4, 2025Open Research EuropeOpen Access

Digitalisation of the public sector in Thailand – Insights into Thailand's public sector digitalisation strategy

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Research shows digital transformation enhances service delivery in Thailand's public sector, suggesting improved access and transparency are needed.

Digital transformation improves transparency and service delivery in Thailand's public sector.
Key sectors include healthcare and education; challenges include digital literacy and data integration.
Employing survey data from 288 representatives, the study evaluates e-government strategies and effectiveness.
Success depends on robust evaluation and efforts to enhance digital skills among citizens and employees.

Čaplánová et al. (2025) studied this question.

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Research shows digital transformation enhances service delivery in Thailand's public sector, suggesting improved access and transparency are needed.