Bank leadership in the digital age: Fostering meaningful employee experiences through transformation
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Implication
Qualitative analysis reveals digital transformation boosts workforce readiness in Indonesian banks, highlighting co-creation and emotional intelligence practices.
Key Points
Digital transformation enhanced workforce engagement in Indonesian banks, leveraging innovative leadership practices.
Mobile banking is projected to grow 52% by 2025, stressing the need for financial literacy improvements.
In-depth interviews applied the Gioia methodology to analyze leadership strategies across eight banks.
The study emphasizes leadership models that prioritize psychological safety and co-creation for meaningful work.