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November 30, 2025Discover Health SystemsOpen Access

A patient-centred comparison of the public and private healthcare service quality: insights from the SERVQUAL model

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Overview

Quantitative analysis reveals public care excels in affordability but private services lead in responsiveness and patient satisfaction.

Key Points

  • Private healthcare scored higher in empathy and accessibility, with significant differences (p ≤ 0.001).
  • Public healthcare demonstrated superior reliability (p = 0.003) and affordability (p < 0.001), indicating strengths.
  • Survey of 383 respondents from public and private hospitals utilized a random sampling technique and non-parametric tests.
  • Findings provide actionable insights for policymakers to bridge service quality gaps and enhance patient experiences.

Cite This Study

A 2025 study studied this question.

synapsesocial.com/papers/692b9da01d383f2b2a37a1aehttps://doi.org/10.1007/s44250-025-00317-4
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