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November 30, 2025HealthcareOpen Access

Professional Quality and Empathy of Responses Provided by AI and Dentists: A Cross-Sectional Study

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Authors

TPThekla J Pfeiffer-GrötzLSLuisa SchäferAHAnke Hollinderbäumer

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Overview

Cross-sectional analysis shows ChatGPT outperformed dentists in empathy and quality, suggesting AI's value in dental communication.

Key Points

  • ChatGPT generated more empathetic and professional responses than dentists across experience levels.
  • Empathy scores were significantly higher for ChatGPT at 3.23 compared to dentists' scores of 1.73 to 2.14.
  • Responses were evaluated using the Friedman test with Bonferroni correction to analyze group differences.
  • Implications include AI's potential role in enhancing text-based medical communication in the dental field.

Cite This Study

Pfeiffer-Grötz et al. (2025) studied this question.

synapsesocial.com/papers/692b9d8d1d383f2b2a379a99https://doi.org/10.3390/healthcare13233099
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