Quantitative analysis reveals that service quality dimensions significantly influence community satisfaction among taxpayers, suggesting areas for improvement.
Key Points
Service quality dimensions of reliability, assurance, empathy, and tangibles positively impact community satisfaction.
The responsiveness dimension does not show a significant effect on community satisfaction among Bogor Regency taxpayers.
Quantitative analysis utilized a survey method with structural equation modeling to assess the data.
Enhancing service quality with a focus on reliability and empathy is essential for improving taxpayer satisfaction.