October 12, 2025

The Influence of Tax Administration Information, Tax Sanctions Forgiveness and Service Quality on Motor Vehicle Taxpayer Compliance

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Taxpayer compliance improves with effective tax administration information, a key finding of the analysis.
The study found that service quality positively influences taxpayer compliance while sanctions forgiveness does not.
Using a quantitative approach with data from 100 taxpayers, insights were drawn on compliance factors.
Enhancing service quality and tax information is crucial for improving local taxation policies and compliance.

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Quantitative analysis shows tax information and service quality boost taxpayer compliance, suggesting policy improvements.

Putra et al. (2025) studied this question.

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