AI and employee performance: the role of knowledge and techno-pessimism in the digital age

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Survey analysis reveals that knowledge creation mediates AI's impact on employee performance, highlighting challenges from techno-pessimism.

AI influences employee performance indirectly by shaping knowledge creation processes in organizations.
The analysis of data from 506 hospitality firms shows that employee engagement is tied to perceptions of AI's reliability.
Social Cognitive Theory serves as the framework to understand the interplay between AI tools and organizational outcomes.
Techno-pessimism undermines the positive impact of AI on employee creativity and engagement, suggesting a need for management strategies.

Khan et al. (2025) studied this question.

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Survey analysis reveals that knowledge creation mediates AI's impact on employee performance, highlighting challenges from techno-pessimism.