This analysis reveals the impact of digital channels on public administration communication, suggesting that improving interactions is essential for effective governance.
Key Points
The effectiveness of communication interaction relies on authorities and citizens adapting to digital transformations.
Key types of digital communications include channels and tools widely used in public administration abroad and in Ukraine.
Digitalisation processes pose challenges that require a comprehensive response from both public authorities and civil society.
Successful examples of digital communication tools in developed democratic societies highlight potential improvements.