"Workplace Digital Empathy : Reimagining employee well-being through AI "

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AI systems provide immediate emotional feedback, but employees question their authenticity and ethical use.
Participants emphasized the value of privacy and speed in AI tools, while also noting limitations in cultural fit.
Qualitative multi-case design included semi-structured interviews with HR professionals and end users.
Organizational cultures must prioritize ethical transparency for the successful integration of digital empathy tools.

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Qualitative research reveals employees' ambivalent experiences with AI-driven emotional support systems, highlighting ethical implications.

Evangelia Fragouli (2025) studied this question.

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Qualitative research reveals employees' ambivalent experiences with AI-driven emotional support systems, highlighting ethical implications.