October 2, 2025Open Access

Relational Dissonance in Human-AI Interactions: The Case of Knowledge Work

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Relational dissonance occurs when knowledge workers engage with anthropomorphic AI, complicating interactions.
Participants reported that their perceptions of AI often differ from the dynamics experienced during interaction.
Three workshops with qualitative researchers explored the implications of relational contexts in human-AI engagement.
The need for relational transparency is critical in the governance and development of conversational agents.

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Workshops reveal relational dissonance in human interactions with anthropomorphic AI, highlighting complexities.

Gulay et al. (2025) studied this question.

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