Analysis of acceptance and use of the NCX application using the UTAUT2 modification model at Telkom Indonesia

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Discussion

This analysis examines factors affecting behavioral intention for the NCX application, highlighting ICT services and user innovativeness.

Key factors from the modified UTAUT2 model affect user intention and usage of the NCX application.
The study identifies compatibility and personal innovativeness as significant influences on user behavior.
Analysis employs the modified UTAUT2 framework to assess technology acceptance in a corporate setting.
Results underscore the need for aligning technology with user characteristics for effective adoption.

Hadi et al. (2025) studied this question.

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