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September 20, 2025Jurnal Penelitian HumanioraOpen Access

Receptionists’ Politeness in Greeting and Offering Assistance

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Authors

BPBudi Purnomo

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Overview

This study uncovers politeness strategies used by hospitality staff in greetings and assistance, suggesting cultural nuances in communication.

Key Points

  • The analysis reveals distinct patterns in greeting and offering assistance, illustrating polite interactions.
  • Findings indicate the use of both positive politeness strategies, like friendliness, and negative strategies minimizing imposition.
  • Data were collected through non-participant observation and recordings of interactions at major hotels in Surakarta.
  • The insights highlight the importance of training for hospitality professionals to improve intercultural communication.

Cite This Study

Budi Purnomo (2025) studied this question.

synapsesocial.com/papers/68d439fa713b0b5dfea79cc5https://doi.org/10.23917/humaniora.v26i2.10456
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