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September 20, 2025International Journal of Business Law and Education

Analysis of The Strategy for Developing Facilities and Infrastructure in Non-JKN Outpatient Services Using The Balance Scorecard Method at RSGM Unjani Cimahi In 2025

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Authors

PHPanji HarjasaEYErina YoshidaRARZ Abdul Aziz

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Overview

Descriptive qualitative analysis of strategic targets for patient satisfaction and financial management in healthcare.

Key Points

  • The balance scorecard analysis reveals strategic targets that enhance patient satisfaction through improved service quality.
  • Key financial targets include increased revenue through diversified income sources and efficient financial management.
  • The internal process perspective emphasizes compliance with service SOPs and optimized polyclinic facilities.
  • A healthy work culture and reward system aim to boost employee commitment within this healthcare framework.

Cite This Study

Harjasa et al. (2025) studied this question.

synapsesocial.com/papers/68d43906713b0b5dfea788c5https://doi.org/10.56442/ijble.v6i2.1244
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