Survey findings show barriers to digital adaptation among elderly workers in Vietnam’s hospitality, suggesting tailored training programs.
This study investigates the training and development of elderly human resources in Vietnam’s hotel and restaurant sector in the context of digital transformation. Drawing on survey and transcript data from 56 elderly employees (aged 60–65) from Hanoi, Ho Chi Minh, Ha Long and Da Nang, the research explores their demographics, digital skills, training needs, perceived barriers, and motivations. The findings reveal that while elderly workers bring substantial service experience and motivation, they face challenges in adapting to digital tools due to limited training and workplace stereotypes. Tailored training programs that accommodate the learning preferences of elderly individuals, along with respect and intergenerational mentoring, can enhance their integration. The study contributes to theory by extending the Technology Acceptance Model (TAM) to elderly employees in hospitality and offers practical guidance for inclusive workforce development in Vietnam.
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Trần Thúy Nga (2025) studied this question.
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