The Mechanism of Artificial Intelligence Personalized Recommendations and Customer Service Systems on Consumer Satisfaction in E-commerce Shopping

View Full Paper

Ask AI

Bookmark

AI personalized recommendations significantly boost consumer trust, enhancing overall consumer satisfaction.
The study indicates a positive correlation between AI customer service systems and increased consumer satisfaction levels.
A questionnaire survey method was employed to gather data, revealing insights into consumer interactions with AI technologies.
Attention to consumer feedback on AI systems is essential for e-commerce platforms to improve user experiences.

Discussion

No takes yet. Share an insight, caveat, or question.

Empirical research shows AI-driven recommendations improve consumer trust and satisfaction in e-commerce.

Zenghui Xu (2025) studied this question.

View Full Paper

Ask AI

Bookmark