Investigating patients’ perceptions of ChatGPT as a health information resource: A qualitative study

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Discussion

Qualitative study explores patients' perceptions of usability and trustworthiness of ChatGPT, indicating both facilitators and barriers.

Participants reported improved health literacy and efficiency from using ChatGPT in health management.
Among 28 outpatients, 92.9% noted recent enhancements in health information access through ChatGPT.
Qualitative interviews revealed significant barriers, including limited reliability and lack of personalized information from ChatGPT.
The findings emphasize the importance of researching ChatGPT's impact across diverse populations for health literacy promotion.

AlShammary et al. (2025) studied this question.

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