Factors Affecting Water Service Delivery by Public Utilities in Urban Areas in Kenya: A Case Study of Nairobi City Water and Sewerage Company

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A significant increase in water supply was observed in high-income areas, while fluctuations were noted in lower-income regions.
Revenue collection efficiency showed a strong negative effect on water supply in middle-income areas, reflecting financial constraints.
Operating expenses positively impacted water supply in high-income areas, yet their influence varied across different income zones.
Non-revenue water did not significantly affect water service delivery, indicating potential systemic inefficiencies.

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Analysis reveals impacts of service delivery factors in high-, middle-, and low-income areas, indicating systemic issues.

Muniu et al. (2025) studied this question.

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