Synapse
⌘+K
Synapse
PulseExploreClubsResearchersJournals
Instagram
HomeClubsExplore
September 16, 2025Jurnal Ekonomi Manajemen dan Perbankan (Journal of Economics Management and Banking)Open Access

The Impact of Facilities and Service Quality on the Satisfaction of Hemodialysis Patients at Mitra Jatiasih Hospital

View Full Paper
Ask AI
Bookmark
Share

Authors

SLSalsabil Inas LabibaZZZaharuddin ZaharuddinDJDudun Junaedi

Discussion

Loading...

Member takes

Overview

Quantitative analysis reveals facilities and service quality significantly enhance patient satisfaction in hemodialysis.

Key Points

  • Facilities and service quality together account for 39.5% of patient satisfaction variance, indicating their strong influence.
  • The study found a significant positive impact of facilities on satisfaction, contributing 17.4% to the overall satisfaction levels.
  • Service quality also showed a significant effect, accounting for 13.2% of the patient satisfaction outcomes in hemodialysis.
  • Improved infrastructure and service quality are essential for enhancing long-term satisfaction among hemodialysis patients.

Cite This Study

Labiba et al. (2025) studied this question.

synapsesocial.com/papers/68d42321713b0b5dfea6ae64https://doi.org/10.35384/jemp.v11i2.836
View Full Paper
Ask AI
Bookmark
Share