Envisioning excellence in the Affect of Service, Information Control and Library as a Place: a LibQUAL+® assessment of Pakistani School Libraries

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Service quality in private and public school libraries exceeds a score of 4.5 on a 9-point scale, indicating high perceived quality.
Results show male respondents rate library quality significantly higher than female respondents, illustrating a gender difference in expectations.
Minimum acceptable and desired service quality levels are higher than perceived quality in the Affect of Service and Information Control categories.
This unique study uses the LibQUAL+® tool in Urdu to assess school library service quality for the first time in Pakistan.

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Quantitative survey analyzes service quality in school libraries using LibQUAL+® Urdu version, highlighting gender differences.

Azhar et al. (2025) studied this question.

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