September 14, 2025

Coming in hot: using emotional journey maps to examine parental perceptions associated with presentation of their child with fever to the emergency department in England.

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Qualitative analysis reveals how emotional factors impact health-seeking behaviours in fever cases, highlighting areas for intervention.

Parents' anxiety and uncertainty influenced decision-making during their child's healthcare journey.
Findings indicated that unclear fever guidance led to frustration and strained relationships with healthcare professionals.
The emotional journey maps effectively visualized the factors impacting parental perceptions of healthcare services.
Attendance at the emergency department was driven by concern over illness severity and conflicting medical advice.

Franklin et al. (2025) studied this question.

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