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September 12, 2025Jurnal Manajemen dan Inovasi (MANOVA)

Impact Analysis from Implementation Payment Application - Boarding's School Gontor in Order to Administration Efficiency

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Authors

AFArisy Zyk FarhadFNFadilah NurulASAfaf Binti Sukari

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Overview

Descriptive qualitative research finds moderate customer satisfaction in Surabaya guardians, highlighting payment application needs.

Key Points

  • The implementation of the Administrasi Gontor application significantly aids guardians, enhancing payment efficiency.
  • Moderate satisfaction levels are reported among Surabaya guardians, indicating room for improvement in app management.
  • Data collected through non-structured interviews with student guardian coordinators illustrates varied user experiences.
  • The study underscores the necessity for enhancing payment quality and managing user expectations to bolster satisfaction.

Cite This Study

Farhad et al. (2025) studied this question.

synapsesocial.com/papers/68d41c15713b0b5dfea660ffhttps://doi.org/10.15642/manova.v8i1.1769
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