This analysis examines Tokopedia's legal liability for non-compliance of electronic goods, highlighting consumer protection and inadequate dispute resolution.
Key Points
Tokopedia may face civil, administrative, and criminal liabilities over non-conformity issues in electronic goods.
Regulations like Law No. 8 of 1999 and Law No. 11 of 2008 provide a framework, yet consumers still experience losses.
A normative legal method reveals gaps in e-commerce regulations impacting consumer protection and accountability.
Reformulating the dispute resolution system is essential to better safeguard consumer rights in the e-commerce ecosystem.