A Mixed Methods Study on Students’ Mental Health Challenges, Treatment Experiences, and Care Needs in a Malaysian Public University

University students face various mental health challenges that may impact their academic performance and well-being. This study investigates the mental health issues, treatment experiences, and care needs of undergraduate students at a Malaysian public university using a mixed-methods approach. A total of 71 students responded to a self-administered online survey, which included both quantitative and qualitative components. The findings show that although most students did not have a formal mental health diagnosis, many experienced symptoms of anxiety, depression, and emotional distress. A large number of students had never used counselling or mental health services, citing barriers such as stigma, limited awareness, and concerns about accessibility. Qualitative responses further highlighted the importance of emotional support, service visibility, and mental health education on campus. The results suggest the need for improved communication, inclusive support systems, and the expansion of both in-person and digital services. This study offers insights into student mental health needs and support strategies in Malaysian higher education.