September 10, 2025Academia Open

Maturity Level and Technical Challenges of Digital Public Service Systems

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Analysis shows maturity level of SiApel platform using SPBE standards, indicating key technical barriers persist.

SiApel's maturity is in a transitional stage with critical interoperability issues.
Key deficiencies include user interface design and lack of real-time user support impacting service delivery.
The study identifies barriers to adoption, emphasizing the need for human resource development and inclusive design.
A novel evaluation model integrates regulatory benchmarks, highlighting user-centered digital service principles.

Verizza Rizky Pribadi (2025) studied this question.

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