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September 10, 2025European Journal of Business Management and ResearchOpen Access

Managing Work Order/Snagging Report (WO/SR) using FMEA (Failure Mode and Effect Analysis): A Case Study of the Hospitality Department in the Middle East

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Authors

SBSaprudin BastomiGYGatot YudokoBandung Institute of Technology

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Implication

Case study outlines how FMEA improves work order management in hospitality, indicating effective solutions for operational issues.

Key Points

  • Results indicate 20 possible causes of work order issues, emphasizing a systematic approach to problem-solving.
  • Risk priority number rankings identified workforce and planning as critical areas needing immediate attention.
  • Observational analysis using questionnaires revealed insights from managers, supervisors, and engineers in the hospitality sector.
  • Implications highlight the necessity for cross-department collaboration to enhance implementation efforts and operational quality.

Cite This Study

Bastomi et al. (2025) studied this question.

synapsesocial.com/papers/68c24126b210217d6479daf4https://doi.org/10.24018/ejbmr.2025.10.4.2720
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